Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Oddly Effective LLC, a Florida limited liability company (“we”, “us”, “our”). They govern your access to and use of the ConGro AI desktop application, the congro.ai website, our web dashboard, and any related services (together, the “Service”).

By creating an account, clicking “Subscribe”, downloading the application, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Refund Policy. If you do not agree, do not use the Service.

Support: start@oddlyeffective.com.

• You must be at least 18 years old and legally able to form a binding contract.
• You may not use the Service if you are on any US government list of prohibited or restricted parties, or are located in any country subject to a US government embargo.
• If you use the Service on behalf of an organization, you represent that you have authority to bind that organization and that “you” in these Terms refers to both you and the organization.

ConGro AI is an AI-powered assistant for structural engineering workflows. It integrates with third-party structural analysis programs (including CSI ETABS and SAP2000) via their COM APIs, and generates suggestions, scripts, analyses, and responses using large language models hosted by Anthropic, PBC.

The Service is a productivity tool. It is not an engineering service, not a certification, not a professional opinion, and not a substitute for a licensed professional engineer. See Section 9 for the full professional-review requirement.

We reserve the right to add, change, remove, or temporarily suspend features, integrations, AI models, limits, or pricing at any time. We'll give reasonable notice for material changes that affect your active subscription.

• You must provide a real, working email address.
• You are responsible for keeping your password confidential and for every action taken under your account.
• Your subscription is licensed to you as a single natural person. You may not share login credentials, allow concurrent use by multiple individuals, or use a personal account for an organization's team. Each user must have their own subscription.
• Notify us promptly at start@oddlyeffective.com if you suspect unauthorized access to your account.
• We may require identity verification before processing sensitive account actions (cancellation, data export, plan changes).

• Plans. Subscription plans, prices, and credit allowances are shown on our pricing page. Prices are in US dollars unless stated otherwise. Applicable sales tax, VAT, or similar taxes are your responsibility and may be added at checkout.
• Billing. Payments are processed by Stripe, Inc. We do not store your full payment card details. Charges appear on bank statements as ODDLY EFFECTIVE.
• Credits. “Credits” are a prepaid unit of AI usage internal to the Service. They reset at the start of each billing period. Unused credits do not roll over and have no cash value. Credits cannot be transferred, resold, or redeemed for cash.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price for that plan, using the same payment method, until you cancel. For yearly subscriptions, Stripe sends a renewal reminder approximately 3 days before renewal.
• Price changes. We may change prices for future billing periods with at least 30 days' email notice. Existing Early Supporter pricing is honored on active subscriptions as described on the pricing page.
• Failed payments. If a payment fails, your account enters a grace period (past_due) for approximately 3 days before access is suspended. Continued failure leads to cancellation.

You can cancel anytime from your dashboard or the Stripe customer portal. Cancellation stops future billing; it does not refund the current paid period. You retain access until the end of the period you've paid for.

All sales are generally final. Refunds are only issued in the specific cases described in our Refund Policy, at our reasonable discretion.

Chargebacks. You agree to contact us at start@oddlyeffective.com before filing a chargeback or payment dispute with your bank. Initiating a chargeback without first contacting us is grounds for immediate account suspension and a $25 fee to cover our processor costs, in addition to any amounts owed.

You agree not to:

• use the Service to violate any applicable law or regulation, or to infringe anyone's intellectual property, privacy, or other rights;
• reverse-engineer, decompile, disassemble, or attempt to derive the source code, models, or training data of the Service;
• circumvent, disable, or attempt to defeat rate limits, credit accounting, authentication, or billing controls;
• use the Service or its outputs to train, fine-tune, or develop a model, product, or service that competes with ConGro AI;
• resell, sublicense, rent, lease, or commercially exploit access to the Service;
• use bots, scrapers, or other automated means beyond normal in-app use, or scrape, harvest, or index our content;
• share login credentials or allow concurrent use by another individual (see Section 4);
• submit content that is unlawful, defamatory, discriminatory, obscene, malicious, or infringing;
• upload malware, exploit vulnerabilities, or probe or test the Service's security without our written permission;
• use the Service in any way that could disrupt, degrade, or interfere with other users or our infrastructure.

We may suspend or terminate accounts that violate these rules, and may report violations to law enforcement when appropriate.

The Service produces AI-generated content (“Output”) including but not limited to design suggestions, calculations, scripts, values, drawings, model changes, and explanations. AI models are probabilistic and can be wrong, incomplete, outdated, or inconsistent. Output is not verified, not code-compliant by default, and not stamped by a professional engineer.

YOU AGREE THAT:

• Output must be independently reviewed, verified, and approved by a licensed Professional Engineer (PE) or equivalent credentialed engineer authorized to practice in the relevant jurisdiction before being used in any real-world design, permit, construction, procurement, or safety-critical decision;
• We make no representation or warranty that Output complies with any building code (including IBC, ASCE 7, AISC 360, ACI 318, Eurocode, or any local amendment), industry standard, material specification, or jurisdictional regulation;
• You are solely responsible for every engineering decision you make based on, informed by, or derived from the Service, including all professional liability associated with such decisions;
• You will not submit Output to a client, authority having jurisdiction, or third party as if it were reviewed engineering work unless you have personally reviewed and signed off on it;
• You will not represent that the Service has issued, certified, stamped, or approved anything.

ConGro AI is a productivity tool. It is not an engineering firm, we do not hold any professional-engineering license, and no engineer-client relationship is created by your use of the Service.

Our IP. We and our licensors own the Service, the software, the ConGro name and logo, the website, the system prompts, and all derivative works. Nothing in these Terms transfers ownership to you. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal use, subject to these Terms.

Your inputs. You retain ownership of the prompts, files, model data, and other content you provide (“Inputs”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your Inputs solely to provide the Service to you. We do not use your Inputs to train general-purpose AI models.

Output. Subject to your compliance with these Terms and full payment of any credits used, you may use Output freely for your own purposes. Because AI output may incidentally resemble third-party content or existing designs, we make no warranty that Output is original, non-infringing, or suitable for use.

Feedback. If you send us feedback, feature requests, or bug reports, you grant us an irrevocable, royalty-free right to use that feedback without obligation or compensation.

Our collection and handling of personal data is described in our Privacy Policy. Your email, profile, chat history, usage logs, and subscription records are stored on Supabase (US East region). Payment details are held by Stripe and never touch our servers. Prompts are forwarded to Anthropic for AI inference under their terms.

By using the Service you consent to the data practices described in the Privacy Policy, including the transfer and processing of your data in the United States.

The Service depends on third-party providers (Anthropic, Stripe, Supabase, PostHog, and others listed in the Privacy Policy). These providers have their own terms and privacy policies, which you are subject to when using features that rely on them. We are not responsible for acts, omissions, outages, or changes by third parties, but we will use reasonable efforts to keep the Service functional.

The Service may link to or integrate with third-party software (e.g., CSI ETABS, SAP2000). We are not affiliated with or endorsed by those vendors, and your use of their software is subject to your own license with them.

We target high availability but do not guarantee uninterrupted operation. Maintenance, third-party outages, cyberattacks, and other events can cause downtime. We do not commit to a Service Level Agreement (SLA) and are not liable for downtime except where your Refund Policy provides otherwise.

We may suspend or terminate your access immediately and without prior notice if we reasonably believe you have violated these Terms, initiated a chargeback without first contacting us, misused the Service, or exposed us to legal or financial risk.

You may terminate by canceling your subscription and deleting your account in the dashboard. Termination by either party does not entitle you to a refund of unused portions of your paid period except as described in the Refund Policy.

Sections covering IP, payments owed, warranty disclaimer, limitation of liability, indemnification, dispute resolution, governing law, and general provisions survive termination.

The Service and all Output are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quality, or uninterrupted operation. We do not warrant that the Service will meet your requirements, that Output will be accurate or reliable, that defects will be corrected, or that the Service or its servers are free of viruses or other harmful components. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our warranties are limited to the maximum extent permitted by law.

To the maximum extent permitted by law, in no event shall Oddly Effective LLC, its officers, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, business interruption, reputational harm, or personal injury, arising out of or related to these Terms or the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amounts you actually paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

These limits apply regardless of the legal theory (contract, tort, strict liability, statute, or otherwise). They also apply to claims arising from AI-generated Output, professional engineering decisions, and any reliance you place on the Service. Some jurisdictions do not allow certain limits; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless Oddly Effective LLC, its officers, employees, contractors, and affiliates from and against any claim, loss, damage, liability, settlement, or expense (including reasonable attorneys' fees) arising out of or related to:

• your use or misuse of the Service;
• your breach of these Terms or any applicable law;
• your violation of any third-party right, including intellectual-property, privacy, or publicity rights;
• any professional engineering, design, or construction decision you make based on Output; and
• any content, data, or Inputs you submit through the Service.

We will promptly notify you of any claim subject to indemnification and reasonably cooperate in the defense at your expense.

The Service is operated from the United States and is primarily marketed to users located in the United States. You may access and use the Service from other countries, but if you do:

• you acknowledge your personal data will be transferred to and processed in the United States;
• you accept that these Terms are governed by US and Florida law and that disputes are resolved in Florida (Section 19);
• you are solely responsible for compliance with your local laws, including import, tax, data-protection, and professional-licensing regulations;
• we make no representation that the Service is appropriate, lawful, or available for use in every jurisdiction.

Export control. You represent that you are not located in, and will not use the Service from or on behalf of any person located in, any country subject to a US government embargo, and that you are not on any US government list of prohibited or restricted parties (including OFAC's SDN list).

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction in those courts.

Informal resolution first. Before filing any claim, you agree to contact us at start@oddlyeffective.com with a description of the issue and to give us at least 30 days to attempt resolution.

To the extent permitted by law, both parties waive the right to a trial by jury in any action arising out of these Terms.

If you believe content made available through the Service infringes your copyright, send a written notice to start@oddlyeffective.com with (a) identification of the copyrighted work, (b) identification of the allegedly infringing material and its location, (c) your contact information, (d) a statement under penalty of perjury that you are authorized to act and believe in good faith the use is not authorized, and (e) your electronic or physical signature. We respond to valid notices in accordance with the US Digital Millennium Copyright Act.

We may update these Terms. Material changes will be emailed to the address on your account at least 14 days before they take effect. The “Last updated” date at the top of this page indicates the most recent revision. Continued use of the Service after the effective date constitutes acceptance.

• Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Service and supersede any prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions stay in full effect and the unenforceable provision is reformed to the minimum extent necessary.
• No waiver. Our failure to enforce any right is not a waiver of future enforcement of that or any other right.
• Assignment. You may not assign these Terms without our written consent. We may assign them freely (e.g., in a corporate reorganization, merger, or sale).
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, war, civil unrest, cyberattacks, power or internet outages, or government action.
• Notices. We may give notice to you via the email address on your account or by posting within the Service. Notices to us must go to start@oddlyeffective.com.
• Relationship. Nothing in these Terms creates an agency, partnership, joint venture, or employer-employee relationship between you and us.
• Headings. Section headings are for convenience only and do not affect interpretation.
• English language. These Terms are written in English. Translations are provided for convenience; in case of conflict, the English version controls.

Oddly Effective LLC
start@oddlyeffective.com
https://oddlyeffective.com